The COVID-19 pandemic has caused Preferra Insurance Company and the Preferra Insurance Company RRG, (“Preferra”), to receive many phone calls from mental health professionals asking about alternative treatment methods including teletherapy and online therapy. It is the Preferra’s priority to protect its policyholders since they are owners of the Preferra, and the Preferra wants to help its policyholders to be able to continue serving their clients and communities.