Providing Services Series

Welcome to Providing Services

A Series of Six Videos on Information You Need to Know During Times of Crisis

Why Did We Create this Series?

The COVID-19 pandemic radically changed the way organizations deliver services. Remote work has become the new normal. And although millions of workers worldwide are comfortable connecting with their jobs from anywhere, for millions, teleworking is a completely new challenge. With this in mind, we decided to produce six videos on the “Information You Need to Know When Providing Services During Times of Crisis.”

Our Presenters for this Series

Yvonne Chase

Yvonne Chase


Betsy Cauble

Betsy Cauble


Dina Larsen

Dina Larsen


Licensing and Practicing Across Different States

Our first video in our series discusses what you need to know about licensing and practicing across different states. Presenters Yvonne Chase, Betsy Cauble, and Dina Larsen answer pressing questions from policyholders. You can also download our fact sheet based on the information discussed in this video.

Informed Consent

Our second video in our series discusses informed consent, what it is, what it isn’t, and how it helps protect your career and practice. Our presenters answer various questions from policyholders. Be sure to download the fact sheet with information from this video.

Social Media and HIPAA Regulations

In this episode, our panel experts share thoughts and advice on using social media. It is very easy to cross boundaries when using social media, both personally and in business. Find out what to think about BEFORE you use social media.

Different Topics

Our panel takes on some common questions many professionals have when offering services via technology. From how records should be retained, what falls in the definition of technology services, and, what happens if some patients want to still meet virtually and others want to return to in-person sessions.

Different Topics

As a therapist, you want to provide good information and resources for your clients. Should you send email links and still be in compliance? Also, some professionals have asked us if all insurance panels are accepting sessions billed via technology, and if so, if the sessions need to be documented in another way in addition to billing? Get answers to these questions from our panel in this episode.

Different Topics

Since this is the last video of our series, we wanted the advice of each one of our presenters on how our insureds should prepare for the “new normal”. Topics include – the physical layout of your office, a sanitation plan, social distancing guidelines, and looking at the fundamentals of your practice.

COVID-19 Notice

Preferra Insurance Company RRG, formerly NASW Risk Retention Group (NASW RRG) shares information based on our helpline inquiries, corresponding claims history, and an understanding of a varying nationwide professional state regulatory environment.

Due to COVID-19, many states have implemented or waived specific regulations; it is the individual professional's responsibility to research, implement, and monitor those regulations; and apply our risk management content as a consideration in your practice environment. Do not interpret this risk management material as any means to alter professional training, standards, nor any ethics information provided by your professional association.

Please understand, the Preferra Insurance Company RRG makes no representations or warranties other than those stated to our current policyholders in the insurance policy contract. Please contact us if you have further questions.